Terms & Conditions

Milman Services Ltd provides UK payroll administration, CIS support, workplace pension auto-enrolment administration, year-end statutory reporting, and specialist pay-model support from our base in Liverpool, working with clients across the United Kingdom.

Contact: legal@milman.services · 0161 835 4141
Address: 26 Milman Road, Liverpool, England, L4 5SH
Company number: 17262522 (incorporated 4 June 2026)

• You may use this website for lawful purposes only - to learn about our services, submit enquiries, or access published information.
• You must not attempt to gain unauthorised access to the site, disrupt its operation, scrape content systematically without permission, or introduce malware.
• Website content is provided for general information. It is not tax, legal, employment, or financial advice for your specific circumstances.
• We may update, suspend, or withdraw any part of the website without notice.
• Links to third-party sites (for example HMRC or the ICO) are provided for convenience; we are not responsible for their content or practices.

Our contact form allows both workers/employees and employers/agencies to get in touch. Submitting an enquiry does not create a payroll service contract. For worker queries about payslips, missing pay, or emergency payments, we may need to verify identity and may refer the matter to the relevant employer or agency client where we act only as their payroll processor.

Subject to a signed service agreement, our services may include some or all of the following:

• Gross-to-net PAYE calculations and payslip production
• RTI submissions (FPS/EPS) to HMRC on or before pay dates
• CIS verification, deduction statements, and CIS300 returns (including nil returns where required)
• Auto-enrolment assessments, statutory communications, and contribution uploads to pension providers
• Year-end outputs such as P60s, P45s, and support with P11D processes where agreed
• Specialist pay models (for example tronc, sleep-in, Equity pension, SED/seafarer support, agricultural rates, offshore rotations, events, and security premiums) where expressly included in scope
• Pre-run summaries, post-run packs, journals, and variance reporting
• Reasonable advisory support connected to payroll treatment; formal legal opinions or tax planning are out of scope unless separately agreed

We do not act as your employer, employment agency (unless separately licensed and agreed), or substitute for your duties as an employer under employment, health & safety, or immigration law.

Accurate payroll depends on timely, complete information. Clients agree to:

• Provide correct PAYE and Accounts Office references, scheme details, and historic YTD data on onboarding or takeover
• Submit hours, starters, leavers, pay elements, and changes by agreed cut-off times
• Review and approve pre-run summaries before submission; approval authorises us to lock the run and file RTI
• Ensure they have a lawful basis and authority to share worker personal data with us
• Determine employment/engagement status in good faith (PAYE vs CIS vs other) and accept that misclassification risk sits primarily with the client unless we have expressly been retained to advise on a named status question
• Maintain sufficient funds and banking arrangements for net pay, HMRC liabilities, and pension contributions
• Tell us promptly about HMRC notices, tax code changes they receive directly, tribunal orders, or disputes affecting pay
• Keep their own software logins secure where we operate within their licensed platforms

We aim to submit RTI and related filings on or before each pay date once a run is approved. Delays caused by late, incomplete, or inaccurate client data, third-party system outages, or force majeure events are outside our reasonable control. Clients remain responsible for HMRC penalties or interest arising from late or incorrect source data, late approvals, or instructions given after cut-off, except to the extent caused by our proven negligence in processing correctly supplied and timely approved data.

• Fees are quoted in GBP and are exclusive of VAT unless stated otherwise.
• Pricing may be per employee/worker, per pay run, fixed monthly, or a hybrid model as set out in your proposal.
• Invoices are payable in accordance with the payment terms on the invoice or service agreement (commonly in advance or within 14–30 days).
• We may suspend services for overdue accounts after notice, while taking reasonable steps to avoid leaving workers unpaid mid-cycle where practicable.
• We may revise fees on at least 30 days’ written notice, or earlier by mutual agreement when scope changes materially (for example headcount growth, new specialist models, or additional frequencies).
• Disbursements (for example courier, specific software licences purchased for the client, or third-party filing fees) may be recharged at cost when agreed.

Each party must comply with UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains how we handle personal data. A data processing agreement (DPA) will apply to client engagements where we process worker data on the client’s behalf.

Both parties must keep confidential information confidential, except where disclosure is required by law, HMRC, regulators, or professional advisers under confidentiality, or where information is already public other than through breach.

Website design, copy, logos, and materials are owned by us or our licensors. You may not copy or reuse them for commercial purposes without written consent. Templates, process documents, and reports we create for a client may be used by that client for their internal business; they remain our intellectual property unless otherwise agreed in writing.

• We will provide services with reasonable care and skill consistent with a professional UK payroll bureau.
• We do not warrant uninterrupted website availability or error-free third-party platforms (HMRC portals, pension providers, banking networks).
• Advisory comments are based on information available at the time and are not a substitute for regulated legal or tax advice where that is required.
• Nothing on this website creates a partnership, joint venture, or employment relationship between you and us.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under English law.

Subject to that:

• We are not liable for losses arising from incorrect, late, or incomplete information supplied by you or your agents
• We are not liable for HMRC penalties, interest, or surcharges caused by client-side delay, withheld approval, or inaccurate source data
• We are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of business opportunity
• Our total aggregate liability arising out of or in connection with any claim relating to website use is limited to £1,000
• For paid services, our total aggregate liability in any 12-month period is limited to the fees paid to us for those services in that period, unless a higher cap is agreed in the service agreement

Clients agree to indemnify us against claims, penalties, and reasonable costs arising from their breach of these Terms or the service agreement, unlawful sharing of personal data, or instructions that cause us to process data unlawfully - except to the extent caused by our negligence or wilful default.

Either party may terminate a service engagement on the notice period stated in the service agreement (commonly 30 days’ written notice). We may suspend or terminate immediately if you commit a material breach, fail to pay sums due, become insolvent, or instruct us to act unlawfully. On termination we will cooperate reasonably with an orderly handover of payroll data, subject to payment of outstanding fees and our retention obligations.

Neither party is liable for delay or failure caused by events beyond reasonable control, including but not limited to HMRC or pension-provider outages, utility failures, industrial action, extreme weather, epidemic restrictions, or changes in law that make performance temporarily impossible. Affected obligations are suspended for the duration of the event.

We may update these website Terms by posting a revised version on this page with a new “Last updated” date. Continued use of the website after changes constitutes acceptance of the updated Terms. Changes to live service contracts require the variation mechanism in that contract.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory rights you may have as a consumer if applicable.

Legal enquiries: legal@milman.services
Post: 26 Milman Road, Liverpool, England, L4 5SH